This policy explains how Calec Electrical (ABN 55 910 169 299), trading as SoleTasker, handles personal information through soletasker.com.au, the SoleTasker web app and customer job-intake links.
1. WHO WE ARE
SoleTasker is an Australian voice-to-task web app for sole traders and small trade teams. Questions or privacy requests can be sent to info@soletasker.com.au.
Australian privacy obligations can depend on the size and activities of a business. We handle personal information in accordance with this policy and any privacy law that applies to us.
2. INFORMATION WE COLLECT
Account and profile information
- Name, email address and authentication identifiers.
- Optional business, trade, phone, registration, address, logo and team-member details.
- Subscription status, billing references and support communications.
Job and customer information
- Client contact details, job addresses, scope, site notes, tasks, reminders and unfinished items.
- Photos, plans, work orders, invoice and certificate records, future-prospect notes and review links.
- Information and photos submitted through a job-intake link.
Voice and document processing
When you use voice capture or Wrap Up, the recording is sent through our service to an AI provider for transcription and structured processing. SoleTasker does not save the audio recording in its application database after that request. The transcript and any task, reminder, job note, unfinished-work item, email draft, invoice or certificate admin item, future prospect or job-status change you choose to save are stored in your account. Proposed Wrap Up actions are not saved until you confirm them. Work-order text or images submitted to Doc Scan are also processed to extract draft job details.
Technical and website information
We and our providers may process IP address, browser and device details, timestamps, security events, feature usage, diagnostic information and website analytics. If you submit a website form, we collect the information you enter.
3. HOW WE USE INFORMATION
- Provide, secure, maintain and support SoleTasker.
- Authenticate users and keep each account's information separated.
- Process voice recordings, documents and user-requested actions.
- Manage trials, subscriptions, payments and service communications.
- Investigate errors, misuse, fraud and security incidents.
- Understand website and product performance and improve the service.
- Meet legal, accounting and dispute-resolution obligations.
We do not sell personal information or use customer job content for advertising.
4. SERVICE PROVIDERS AND DISCLOSURES
We disclose information only as reasonably needed to operate the service, when you direct us to, or when required by law. Providers may include:
- Supabase for authentication, database and file storage.
- Vercel for web-app hosting and server functions.
- OpenAI for voice transcription and structured processing.
- Stripe for checkout, subscription and payment processing. SoleTasker does not receive your full card number.
- Google for optional sign-in and website analytics.
- Sentry for privacy-filtered error monitoring when enabled.
We may also disclose information to professional advisers, regulators, courts or law-enforcement bodies where reasonably necessary or legally required, and as part of a business sale or restructure subject to appropriate safeguards.
5. OVERSEAS PROCESSING
Some providers operate global infrastructure. Personal information may therefore be processed or stored in Australia, the United States and other countries in which those providers operate. Privacy protections in another country may differ from Australia's. Where applicable, we take reasonable steps when selecting and using providers that process information overseas.
6. YOUR RESPONSIBILITIES
You are responsible for having authority to enter or upload personal information about clients, workers and other people. Do not record or upload information you are not permitted to collect or share. Customer intake links should only be sent to intended recipients.
7. SECURITY
We use reasonable technical and organisational safeguards appropriate to a small cloud service, including authenticated access, database access controls, encrypted network connections, restricted service credentials, file validation and abuse controls. No online service can guarantee absolute security. Keep your account credentials secure and tell us promptly if you suspect unauthorised access.
8. RETENTION AND DELETION
Account and job data is generally kept while your account is active. You may request deletion of your account at any time from within the app (Account → Your Data → Delete my account) or by emailing info@soletasker.com.au. If you have an active subscription, it is cancelled immediately when you make the request, so you will not be charged again.
Requesting deletion locks your account straight away, and your information is then permanently deleted after a 30-day grace period. This gives you a window to change your mind: you can cancel the request at any point before the 30 days are up, and nothing is deleted while it is pending. Cancelling a deletion request does not restore a subscription that was already cancelled — you would need to subscribe again. Once the 30 days pass, we delete your information — including uploaded photos and documents — from our active systems. We may retain billing, security, support and transaction records for as long as reasonably needed for legal, tax, fraud-prevention and dispute purposes; residual copies may also remain temporarily in provider backups.
9. COOKIES, LOCAL STORAGE AND ANALYTICS
The web app uses browser storage and similar technology for authentication, security and preferences. The marketing website uses Google Analytics to understand visits and performance. We do not use the SoleTasker website for targeted advertising. Browser settings may let you restrict cookies, but doing so can prevent account features from working.
10. ACCESS, CORRECTION AND COMPLAINTS
You can download a copy of the personal information in your account at any time from within the app (Account → Your Data → Download my data). You may also ask to access or correct personal information we hold about you, or request account deletion, by emailing info@soletasker.com.au. We may need to verify your identity and may refuse or limit a request where permitted by law.
If you make a privacy complaint, please describe the issue and the outcome you want. We will investigate and respond within a reasonable time. If the Privacy Act applies and you are dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner.
11. MARKETING AND POLICY CHANGES
You can unsubscribe from marketing emails using the link in the message or by contacting us. Essential account, security and billing messages are not marketing.
We may update this policy as SoleTasker or the law changes. We will publish the updated version and date here and provide additional notice where a change is material and it is reasonable to do so.